Global Infrastructure Engineer - Monitoring

IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

Technical Competencies

• Possesses strong knowledge and is adept at managing, configuring and setting up Linux servers, with a preference for Ubuntu and CentOS.
• Experience in actively configuring, customizing, and implementing open-source monitoring systems like Nagios, Zabbix, and Grafana, must have hands-on involvement in their setup, not just passive or end user of the monitoring tool.
• Can independently set up, configure or troubleshoot essential/core Linux applications such as Apache, MySQL/MariaDB/PostgreSQL, without reliance on external groups, such as the applications team.
• Has working knowledge of databases enough to be able to understand the database schema of the open source monitoring system and be able to make basic modifications to the database structure if needed
• Proficient in script writing and comprehension using Bash and PowerShell, with the capability to adapt and modify open-source scripts available publicly as needed.
• Exhibits resourcefulness in problem-solving, relying on online forums and communities rather than heavily depending on training or vendor support.
• Possesses knowledge of automation tools like Ansible and Terraform, with the ability to both set them up and create effective automation workflows.
• Possesses working knowledge of programming enough to be able to make modifications to the open source monitoring system
• Has experience making customized sensors for the open source monitoring system
• Possesses working knowledge of HTML, CSS and JavaScript.
• Possesses working knowledge of networking enough to be able to troubleshoot network issues related to the monitoring tool
• Possesses working knowledge of Active Directory and SMB enough to be able to integrate it with the monitoring tool.
• Competence in building SLA reports / Dashboards / configuring application-level monitoring.

Tasks (what does the role do on a day-to-day basis)

• Responsibility for administration of the company wide Active Directory infrastructure
• Plan and deploy Active Directory Domain Services inter-forest and intra-forest migrations
• Plan and deploy the extension of active directory to Azure domain services and future proof the existing environment.
• Plan, coordinate and execute any life cycle activities regarding Active Directory and surrounding systems
• Plan and execute large-scale Active Directory Domain Services, Federation Services, and Certificate Services upgrades
• Assess the sizing and health of acquisition Active Directory deployments in support of consolidation efforts
• Design and deploy various identity management solutions such as Azure Active Directory Premium.
• Design and implement solutions for customers based around core Microsoft technologies, such as DFS, DHCP, DNS, File and Print Services, IIS, etc.
• Keep up on emerging technologies and understand how they can add value to existing infrastructures
• Work with regional and infosec teams closely as SME for active directory
• Implement digital automation improvements to support company Joiner, Mover, and Leaver processes

Key competencies for position and level

In addition to demonstrating our Global Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Be self-sufficient / growth-mindset.
• Proactive mindset to always look to make improvements.
• Confident communication skills with the ability to speak to business stakeholders / application owners / technical individuals to elicit requirements.
• Team-orientated / passion for sharing knowledge.

Education / professional qualifications

• Graduate degree, preferably in IT related disciplines

Background experience

• Strong Risk & Security awareness
• Strong verbal and written communication skills.
• The ability to translate business needs into technical requirements
• Must love documentation. Creating detailed design or migration documents is a regular occurrence
• Expert-level Active Directory Domain Services experience including Azure AD
• Capable of designing and deploying AD Certificate Services and Azure domain services
• Strong scripting skills. PowerShell 3.0+ experience is very strongly preferred. You should feel at home in the CLI and will regularly be required to script solutions for customers
• Must be able to speak about topics such as routing and switching, storage, virtualization, and server hardware as it relates to the above technologies and responsibilities
• Experience of OKTA, Microsoft Active Directory, or Microsoft Azure Active Directory

Company, product, and market knowledge

• Experience of working in a complex, multi-country professional services, financial services or BPO organisation with complex processing requirements preferred but not essential
• Multi-country experience and demonstrates an ability to work in a multi-cultural, talented, and demanding team environment
• Possess the skills and the personality to operate effectively in a very fast-paced complex global business with an in-depth knowledge of program management
• Excellent communication skills in both written and oral form, with staff members, customers, suppliers, and the management team with the ability to make decisions, act and get results
• Passion, dynamism, and drive
• Robust sense of humour
• Personal presence, integrity, and credibility
• Ability to solve problems either independently or by utilising other members of the team where necessary

Languages

• Fully proficient spoken and written English, additional European languages will be an asset

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.

Key competencies for position and level

• Communicates Effectively  
• Effective Team Player
• Demonstrates Resilient
• Plans and Aligns
• Organisation Savvy
• Embodies our ABC values:  Authentic, Bold, and Collaborative.

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Interpersonal Savvy - Relating openly and comfortably with diverse groups of people.
• Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organisational goals.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Manages Conflict - Handling conflict situations effectively, with a minimum of noise.
• Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Organizational Savvy - Manoeuvring comfortably through complex policy, process and people-related organisational dynamics.
• Demonstrates Self-Awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.