Student Support Specialist

Department: Office of the Registrar

Reports to: University Registrar

Scope and Purpose

Under the direct supervision of the University Registrar, Student Support Specialist staff members are responsible for providing all registration support to students, informing students of relevant University policies and procedures, supporting requests from faculty and administrators, and other duties as assigned. They conduct the SAR sessions, assist students with registration issues, process all forms, issue letters for various government agencies, and develop and update RO forms (declaration, dismissals, probation contracts, consent, etc.). They collaborate with staff members from Admissions and the Academic Advising Center, and the Deans of Colleges on transfer credits. These staff members also work closely with the colleges on developing the schedule of courses. Additionally, they are responsible for maintaining and archiving all student records and assisting in graduation planning and execution. Student Support Specialist staff are also charged with developing initiatives that increase student access to and engagement with the Registrar's Office (e.g., development of an online help desk tool to eliminate traffic in the office).  

Essential Duties and Responsibilities

• Responds promptly to phone, email, text, and fax inquiries, and greets and assists students and parents (per University policy) with registration problems, questions about University policies & procedures, and requests for transcripts, records, & enrollment verification letters.
• Processes students' requests in Banner per policy & procedure.
• Demonstrates the University's online registration service to new students during Student Advising and Registration (SAR) sessions.
• Maintains & updates all Registrar Office forms (paper & digital) and communicates updates to relevant units.
• Collaborates with Admissions & AAC in the transfer credit process, and manages student academic records to ensure accurate filing of all necessary documents, including archiving records as needed.
• Assists colleagues in developing the University's Schedule of Classes for each semester, and manages classroom/laboratory reservations.
• Creates and updates RO content on the AUK website and portal, and develops initiatives (e.g. Zoom) to improve student access to and engagement with the Registrar's Office.
• Additional responsibilities as assigned by the Associate Registrar.